Processing & Shipping

Order Processing:

After placing your order, you will receive a confirmation email. If you do not see that email, please check your junk or spam folder to try and locate it. This is especially important because a missing order confirmation email indicates that you have either entered an incorrect email address or the system was unable to complete your order

Shipment Tracking:

Once your order is ready to be shipped, you will receive a shipping confirmation email. If you do not receive that email, please check your junk or spam folder to try and locate it. The email will come from our freight forwarding service (notification@info.eshipper.com). This is especially important for tracking your package. 

Shipment Delays:

Please expect longer lead times during busy seasons such as Ramadan, Eid Ul-Fitr, Eid ul-Adha, and the holiday season. If you have any questions about the lead time on a specific item or your order is taking longer than expected, please email us at contactus@themuslimmoon.com  with your inquiry and order number.

Covid-19 Delays:

Your patience is appreciated as we deal with global, industry-wide delays due to the Covid-19 Pandemic. The safety of our employees and partners is our priority. We are working hard to fulfill your orders in a timely manner while complying with evolving safety measures and lockdowns at our fulfillment centres and with our shipping partners.

Shipping Rates:

Within Canada (in Canadian Dollars):

  • Ontario and Quebec: $6.99 flat rate for orders up to $90
  • Rest of Canada: $9.99 flat rate for orders up to $90
  • Free for orders $90+ (before tax)

Ship to USA (in US Dollars):

  • $7.99 flat rate for most US states for orders up to $90
  • $9.99 flat rate for certain western states (CA, WA, TX, etc.) for orders up to $90
  • Free for orders $90+

Ship to rest of the world:

  • Price varies depending on region
  • Rates are calculated at checkout

Important Note for International Shipments

It is a legal requirement for The MuslimMoon to declare the actual value of goods (excluding shipping charges) contained in all packages sent outside of Canada.

Orders may be subject to import duties and taxes imposed by the destination country; any additional charges for customs clearance must be paid by the customer.

Customs policies vary from country to country, so we advise contacting your local customs office or tax agent if you require more specific information. Please note that when ordering online you must comply with all laws and regulations of the country in which you are receiving the goods.